Complaints

If we have got something wrong, we would rather hear it than not.

How to complain

Write to complaints@lightmorphic.com. Tell us what happened, when, and what you would like us to do about it. Plain descriptions are fine. You do not need to quote any policy.

What happens next

We acknowledge every complaint within five working days and give a full reply within twenty eight days. If it will take longer than that, we will say so and tell you why.

If our reply does not settle it, say so and a second person will look at it afresh.

Other routes

A complaint about personal data can go to the Information Commissioner's Office at ico.org.uk. A bug in the software is usually faster to raise on the Bugs page, where it is tracked in the open.